Bank of America is an American multinational bank. Their branches are located in North Carolina, Charlotte, London, New York City, Minneapolis, Hong Kong as well as Toronto. Moreover, the bank was formed in 1998.
Furthermore, it is said to be the second largest banking institution after JP Morgan Chase in America. Bank of America provides services like investment banking, wealth management, and commercial banking.
The future of banking is here
Erica® is designed to grow with clients over time, while assisting with transactions, bills and more. Learn about the virtual financial assistant: https://t.co/Mft3gTKXrH pic.twitter.com/3wVKKoMGge
— Bank of America News (@BofA_News) August 20, 2018
BoA is one of the big four banks in America. Interestingly, the back is celebrating the 1st birthday of Erica. It is said to be a digital banking assistant which is a specialized financial version of Amazon. However, Bank of America wants you to know a few points about Erica.
Is Bank of America’s #Chatbot Erica Actually Useful? https://t.co/h2AYYFwGy7 @abethebot #fintech #banking pic.twitter.com/ut9TR87o9z
— Evan Kirstel (@evankirstel) December 16, 2016
1. Erica is Your financial secretary
Erica has various capabilities. The Bank of America can now send payments easily via pay bills, Zelle, and many more with the help of Erica. Moreover, it also helps to perform a number of other functions like text or voice command.
.@DigitalMMoore discussed our virtual assistant Erica @AmerBanker’s BankAI this week. Catch her next week at #Money2020 for more. pic.twitter.com/tfhm7hRYs9
— Bank of America News (@BofA_News) October 16, 2017
2. Proactive Insights on Erica
Last year, Bank of America added one more feature to Erica. Due to that, customer engagement has increased a lot. Every week, more than 150,000 users are clicking on Proactive Insights.
Besides, Erica has gained more than 7 million users now. Plus, it is gaining customers in million per month. Also, Erica has fulfilled more than fifty million client requests.
Bank of America rolls out AI assistant Erica to all mobile customers https://t.co/V30Ye4gXbR pic.twitter.com/PCN5G0v33f
— Charlotte Business Journal (@CBJnewsroom) May 23, 2018
3. Erica has a broad customer base
Bank of America is catering to numerous consumers with the help of Erica. However, half of Erica’s customers are millennials. Besides, the remaining fifty per cent are baby boomers, Gen X, and Gen Z. Check out The Geek Herald for more exciting updates.
