Holidaymakers travelling from British Airways experience delays and cancellations after the airlines endured a major IT setback. More than 100 flights got cancelled at the Heathrow Airport, with 10 being cancelled at Gatwick Airport. Also 200 flights have been facing delays.
British Airways faces major backlash:
British Airways at the end were resorting manual systems for check-in at airports. The airline has apologized for the disruption of service and said that customer on short haul services from Gatwick, Heathrow and London city can rebook their flights another day.
British airways clarified that a number of flights were operating. But they were advising customers to check the website before coming to the airports. In a clarification Airline confirmed that issue was not a global problem but involved two different systems. One which deals with online check in and the other which deals with the departures.
Major computer failure with British Airways at Gatwick this morning. This is the queue for the queue at check in. Currently stuck on ground cos pilot can't get data. Set off early if you have a flight pic.twitter.com/hL37TGRJ70
— David Hewson (@david_hewson) August 7, 2019
Airline recovering from loss
The issue was affecting the flights across airports but not every airport. Passengers have to rebook their tickets on the other days up to next Tuesday. Travellers are expressing their frustration on social media. A passenger told that at Gatwick Airport he was stranded on the ground because the pilot could not fetch the data.
Another of those enduring customers at Manchester Airport said that he had to board BA1385 flight but was informed about a British Airways outage. Talking to BBC News, Kieran Healey-Ryder, revealed that he decided to come off his flight scheduled at 07:00 BST from Glasgow to London because of the two-hour delay.
Holidaymakers and commuters have also faced delays and cancellations due to three fires which broke out near Victoria Station. Southern told the fires had been put out and delays were expected to last until 14:30 BST. This is not the first time BA has experienced IT problems and has endured major computer failures over the spring bank holiday. In 2017 more than 700 flights were cancelled.