Nintendo has put forward their helping hands for the customer support to the drift affected Switch Joy Cons for free. According to internal sources obtained from Vice, the gaming giant has instructed the representatives to repair Joy Cons for free. If the controllers are experiencing the drifting behavior that causes to move things on screen on their own.
Nintendo offers helping hands:
Nintendo has instructed representatives not to request customers for the purchase receipt. They can believe customers words. Nintendo is more worried about their reputation.
Nintendo has clearly advised the customer support staffs to issue refunds if they have paid for joy-con repair which typically fared about $40.
— Kotaku UK (@Kotaku_UK) July 23, 2019
Vice have got the information from some of its acquaintances in customer support documentation. The document clearly states that there is no need to furnish proof of purchase of Joy-Con repairs.
Also there is no need for confirmation of warranty status. And if a customer requests a refund for previous repairs then confirm the prior repair and issue the refund.
Nintendo’s pride first priority:
The company didn’t confirm the reports to the publication but Vice did test the new directives. After calling Nintendo support for a Joy con with drifting issue, the publication was told to update system’s software and callback if behavior repeats.
The behavior repeated a few minutes after. Vice did get a positive response. The company would be sending the owner a prepaid shipping label, so they can send the controllers for repair.
The drift is perhaps the most common problem with Nintendo Switch consoles. Joy-Cons experiencing this issue are also tough to control, besides moving of things on their own.
The issue has become a nightmare for the company as they are now facing a lawsuit in US, accusing the game giant of selling defective Joy-cons despite knowing the fact. The company has also been sued for violating California’s fraud laws as well as federal and state level laws.
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